Online tracking shows package as "lost" ：Contact us and we will send replacements immediately. Online tracking stop updating the delivery status for a few days (or up to 2 weeks)：If you have selected USPS first-class or registered airmail, the online tracking usually stop updating when your packages on their way from State to State, or from Province to Province. Call the local logistic agency and provide the tracking number, and they will update the delivery status to you.
Items must be returned with original packaging, manuals, all accessories and documents provided by the manufacturer. Contact us to get a RMA (return merchandise authorization) ID first to process the first step of return. If a product is DOA or shipped incorrectly, Bentsai will cover all shipping charges. For all other cases of returns, our staff will quote you the actual shipping costs incurred (the non-refundable portion). We will process refund to you in 10 business days as the logistic days of the return will last around 10 days. If you want a replacement after refund, kindly please reorder the item, we will arrange shipment to you once the payment completed. Or you can inform us that you want a replacement instead of refund when you apply the return question. (Note: Whether the return can be made depends on the situation. Please consult our support team via support@bentsaishop.com. If you return goods without permission, we have the right not to deal with it)
It depends on what type of ink cartridge your printer uses. The Water-based ink cartridge can be sprayed with the following materials: Carton, wood, gypsum board, fiberboard and other absorbent materials; The Solvent Fast Dry Ink Cartridge ink cartridge can be used on the following materials: Carton, wood, gypsum board, fiberboard, coated paper, Plastic, PE bag, ceramic, metal, aluminum foil and other materials.
The warranty period of handheld inkjet printer is one year. The ink cartridge does not provide warranty. For details, please refer to the warranty instructions.
